Dealing with Difficult People

Do you find it challenging to work and relate to certain people?

Does it seem that undesirable behaviors surface when certain events occur?

Even the most troublesome people can become more manageable when you understand what causes undesirable behaviors. In Dealing With Difficult People, we will discover ways to approach the difficult people in your own life in ways that seem to make them transform before your eyes.

• How to understand and predict behavior patterns
• How to apply interpersonal techniques that help prevent us from ‘triggering’ negative responses in certain people
• How to identify strategies to establish good working relationships with frustrating individuals

This course makes it possible for you to begin today to become the best leader, and the best person, you can possibly be!

	3 Video Modules
	What Causes People to be Difficult Preventing Difficulties Changing Difficult Behaviors
	PowerPoint Notes Slides
	7 Hands-on Learning Opportunities
	Describing Difficult People Identifying Difficult People in Your Life The Belief Window Encouraging Positive Behavior Three Drivers Trustworthy Person One Significant Change
	Determining What You’ve Learned
	Optional Self-Evaluation
	Documentation
	Downloadable Certificate of Completion

Designed for participants at any employee or leadership level. This course develops basic skills understanding what causes difficult interpersonal relationships, how we sometimes create the difficulty ourselves by our own behaviors or environments, and how our approach and responses are the key to real change.

Courses are provided by a link to the resource page containing all recorded presentations, handouts and resources (they are not mailed in hard-copy format). From this resource page, you can:

• Download all resources to your hard drive
• Create your own CD for the course
• View all resources from the web page
• Use multiple times within your organization, on your time schedule, with no travel costs.

BONUS! Purchase just ONCE and use this training for ALL staff! (there is no per-person cost – you can train 1, 10, 100 or even 1000 staff members for this one low purchase price).

NOTE: If you want to have the actual PowerPoint slides to show others in your organization, you can get them for an additional cost. Contact Deborah for terms and conditions.

As noted above you will receive:

• 3 Video Modules
• 7 Handouts/Hands-on Learning Activities
• Optional Self-Evaluation
• Certificate of Completion

Dealing With Difficult People, $197

	Upon payment completion you will be taken to the Resource website page where you can access all of the course materials. Additionally, you will be sent an email with a link to the Resource page (save this for future reference).
	To order this course using a purchase order, click here
	Please note that you need to send or fax in BOTH the Purchase Order Request Form AND your Purchase Order so all information is included for order processing. Once we receive payment via check we will send you an email with a link to the course resources.

Questions regarding placing an order? Contact Deborah at ddavis@trainingwithouttravel.net.