Supervisor 101

Would you like to improve the performance skills of the supervisors in your organization?

Do you wish your supervisors could keep small problems from spiraling out of control?

Supervisors and managers must be ready, willing, and able to lead their staff in an effective manner that results in quality services and customer/client satisfaction. But too often, supervisors have “come through the ranks” and never been effectively trained to deal with the challenging issues of being a supervisor.

Supervisor Training 101 provides training for these critical basic skills and is available on-demand and on your time frame, like all our courses. That means no travel expenses, no time away from the office for you or your staff.

This course is totally self-paced and can be used individually or in a small group. In addition, optional individual or small-group coaching can be purchased for an additional charge.

This is the first module of a 3 part series, watch for information on Supervisor 201 and 301.
Supervisor 101 contains four modules:

• Module 1 : Understanding Different Personality Styles and Learning Your Own Leadership Style
• Module 2: Preventing and Managing Conflict
• Module 3: Consistency in Supervising Staff
• Module 4: Going from Peer to Supervisor and Supervising Your Friends

1. Your own approach to leadership, why it matters so much, and strategies to improve your role as a leader with your direct reports and colleagues
2. How differences in personalities create conflict, and ways you can help prevent and intervene to experience a more effective team
3. Important concepts concerning supervising friends and former peers, and providing consistency in that supervision

	4 Video Modules
	PowerPoint Notes Slides
	Handouts and Activities
	Activity for assessing your own leadership style Tool for identifying conflict resolution styles Tips for dealing with conflict in the workplace Identifying barriers for effective leadership handout Personal Action Plans
	Documentation
	Downloadable Certificate of Completion

Designed for supervisors and managers at all leadership levels, both beginning and seasoned. The course develops vital skills for communicating with and supervising different types of people, and learning strategies to minimize conflict and maximize effectiveness in a team, department or organization

Courses are provided by a link to the resource page containing all recorded presentations, handouts and resources (they are not mailed in hard-copy format). From this resource page, you can:

• Download all resources to your hard drive
• Create your own CD for the course
• View all resources from the web page
• Use multiple times within your organization, on your time schedule, with no travel costs.

BONUS! Purchase just ONCE and use this training for ALL staff! (there is no per-person cost – you can train 1, 10, 100 or even 1000 staff members for this one low purchase price).

NOTE: If you want to have the actual PowerPoint slides to show others in your organization, you can get them for an additional cost. Contact Deborah for terms and conditions.

Supervisor 101 On-Demand Course, $397.00

	Upon payment completion you will be taken to the Resource website page where you can access all of the course materials. Additionally, you will be sent an email with a link to the Resource page (save this for future reference).
	To order this course using a purchase order, click here
	Please note that you need to send or fax in BOTH the Purchase Order Request Form AND your Purchase Order so all information is included for order processing. Once we receive payment via check we will send you an email with a link to the course resources.

Questions regarding placing an order? Contact Deborah at ddavis@trainingwithouttravel.net.