Ways to Show You Care

To show your employees that you care about them, and work at building trust, respect and loyalty, consider these ideas: (different strategies are appropriate for different situations and relationships) Randomly, without any prompting, look them in the eye and say, “I really appreciate the work you did on that project.” Compliment them on something people […]

10 Principles of Outstanding Customer Service

You quickly know when you have received service that was excellent, or service that was not. But creating a culture that is able to provide quality care at a level of excellence day in and day out can be challenging. Intentionality is the key. There are underlying principles behind all great customer care. Knowing these […]

How’s Your Work-Family Balance?

More and more people find it increasingly challenging to juggle the demands of a job and the home life. The promises of technology to save us time, too often just makes us more available to work more. But even if you don’t have much control over the hours you have to work, there is a […]

Management vs Leadership – What’s the Difference?

Management is a set of behavioral competencies that ensure the right talent, processes, and systems, successfully operate to maintain control within an organization. Management mitigates risk. Successful management can enable profitability and it largely reflects competencies that maintain the status quo. (Better Business Coaching LLP, United Kingdom) Leadership is a set of behavioral competencies that […]

Recognizing Your Imbalance

Living our live “in balance” has become a catchy phrase over the past several years. Some think it’s an illusion, that there’s no such thing as real balance in our lives. Some think it’s something possible to reach, but that few of us ever do. Living in balance is not about a steady, calm “everything […]

Do You Have a Strong Team?

What’s the difference between a group and a team? The main difference — a team is working together to accomplish a common goal. Having a common goal is one of the eleven critical components of an effective team. A team has to have a common goal; otherwise they are not a team. Your team needs […]

Effectively Closing a Meeting or Training Event

As exciting as you might make your presentation, unless you close it effectively, your participants may forget you when they walk out the door. You have to have an intentional method to leave your mark; to make your training memorable. Statistics show that people remember most the last thing they hear in a meeting or […]

When is a Leader a Coach?

Thoughts from and about Leader/Coaches: A Leader is a Coach when he helps his team to ask the right questions of themselves in the effort to find the answer to a problem. A leader needs to recognize that his people already have the answers — they simply need the right question to be asked in […]

7 Tasks That Exemplary Employees Do

A  study published in an American Psychological Association journal, Emotion, suggests that early birds are generally happier than night owls. It also noted 12 tasks that “killer employees” always do in the morning hours; I’ve included seven of them here for your consideration: 1. They make a work to-do list the day before. Many swear […]

Dare to Dream

Leadership success always starts with vision. Martin Luther King had a dream of equality. John F. Kennedy famously dreamed of putting a man on the moon. Eleanor Roosevelt envisioned a world of equal opportunity for women and minorities. Wendy Kopp was still a college student when she dreamed of making American schools better by creating […]